Yes, you are right, technically Virgin Media could apply any "other" traffic management. I keep getting the message seen in the attached picture. 2) Some sort of malware on devices. on 26-08-2022 16:41. 168. If it was a scam, they will be able to help and protect you from falling victim to fraud. Options. QuickStart, set up and connections. Apologies you are having issues with saving changes to your account. Once logged in you will see 2 filters; Virus Safe and Child Safe. Security matters. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. e. 1. uk, which will give you a rough idea on if it's a single ISP in the UK that's. 1. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 4. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Stay safe online. on 26-08-2022 16:41. Virgin Media customers can get unlimited online protection. Virgin Mobile. Stay safe online. Try again to see if problem persists. Was told that an engineer would come out, look at the sockets and do the switchover. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. A new secure password will be generated for you. I am sorry to hear you have been unable to make any changes to web safe. Web safe Child does not work Virgin Router. Site was glitchy earlier this afternoon but now seems to be work. However, it seems to have stopped since a few. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. . Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. on 08-02-2023 16:22. 6. Learn more Have I helped? There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. 67. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. Subscribe to this message's RSS feed. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Hi, my child safe is not working and indeed my AS isn't Virgin. Hey @DavidCalla,. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. If it’s not a technical issue you need help with then we’re here to support you on. Security matters. Do not post the resulting output. I do not pay the extra £3 a month for the internet security. Welcome to the community and thanks for taking the time to post your issue on the forums. never-displayed Additional options Related Device or Service. I've flagged this with VM before and nothing happened. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. For some customers the Web Safe adjustments are not functioning. 18-04-2022 18:13 - edited 18-04-2022 18:14. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. ” This is. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Login in the the Virgin Media online account and try the to enable websafe. 9. on 30-05-2023 10:07. Browse Virgin Media Virgin Media Community. SpeedQuickStart, set up and connections. Staying safe online with Virgin Media Web Safe. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Lee_R. 4. 168. We would like to show you a description here but the site won’t allow us. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. 3. Virgin Media; My Virgin Media; Shop; Help;. Entertain me; Broadband Deals. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Cables all ok. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. I am now making a complaint to OFCOM on their website - suggest you do the same. SpeedWebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). Networking and WiFi. Tuning in. Child safe is on under account settings -> online security. ) Makes sure your dns settings on your computer are manually set - 8. All the domains I tried work fine on Virgin Media. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. com 194. 1. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. I don't work for Virgin Media, I'm a VM customer. Try both Mac and Windows. Virgin Media accepts no. Stream from Virgin Media. Log in to My Virgin Media. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Networking and WiFi. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Account - Cable. When the number of reports exceeds the baseline, represented by the red line,. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Seems to be OK this morning. My Virgin Media App. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Since the weekend I can’t access my sports club website where I coordinate community activity and fundraising. Open an internet browser and type in the Virgin Media IP address: 192. Child safe is so simple to bypass I'm not sure it is worth worrying about. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. I don't work for Virgin Media. please help. Phone. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. However, adult sites are not blocked. Hey @DavidCalla,. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. Try computers with Cisco’s OpenDNS using 208. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. I’m pretty sure I had it turned on in my old house and it was fine. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. 0 Kudos Reply. I've just signed up with Virgin Media and singing in to my account has been nothing but a. Virgin Media. I just got a URL from the IT team for the VPN. Account - Mobile. Click: Web Safe. virginmedia. Forum; Apps. I click on the run test on my system only to repeatedly receive the message "sorry we cannot test your system right now". on 06-03-2023 16:05. Regards Paul. Open Advanced settings. on 09-07-2023 22:56. --. I’m not using private browsing (although previously it would block it on - 5429452. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. No there is not; technically not possible. Changing network settings to use any Public DNS should re-gain full access for the. Child and Web safe - cannot access some sites in Security matters Sunday; Child Safe not working in Security matters a week ago; Child safe not working in Security matters 2 weeks ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago Child Safe not working. Options. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Hey, Durgs. 0 Kudos. Apply the Public DNS to the computer / device / your own Router i. Options. Changing DNS on your device is the best option VM have other DNS 194. 100, but both do not work. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. 0. The process will be quite similar for other top VPNs like PIA, Cyberghost,. " I cannot fix this. Virgin Media Community. I've tried a router reboot but that has not fixed it. on 06-04-2023 07:40. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. A VPN could also be used to bypass the Child Safe adult content filters. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. - 5375863. Any advice on how to proceed. 67. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 168. TAlmontaser. Learn more Have I helped? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 8. Manage Your Account. timn48. To confirm the settings update, click “Yes. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. . I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. All its engineers are on our doorstep here in Essex. How to turn on Child Safe. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. I have effectively worked around this in a similar way. 9. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. 1. Account - Mobile. Stay safe online. Sorry that your web safe is not working on a particular site. * Call costs may vary. any help would be helpful. 4. We are aware of this issue and have our support team working on getting this resolved ASAP. Hi chg194 . Options. It's been on since the start. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Using the device on which Web Safe appears not be working from go to 1. Please do let us know if you have any further questions or concerns, we'll be here to support if you ever need. Also, that you're using the Virgin Media DNS servers (they are 194. com:Y54kpX5g: curl -v smtps://smtp. Login in the the Virgin Media online account and try the to enable websafe. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. on 23-07-2023 22:16. You could also try a tracert via VM to see if it hangs. Virgin Phone Switchover. I added it to the 'allowed websites' list, and it's working fine. While I was thinking to call again, suddenly it worked the next day morning. Recently it stopped working (4 weeks ago). 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Account - Mobile. To confirm Web Safe is working try going to. If it’s not a technical issue you need help with then we’re here to support you on. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to your home network to. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Switched On Families. I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly. I added it to the 'allowed websites' list, and it's working fine. Go to solution. Have turned setting off and. Set “Private DNS provider name” to: dns. 1. Stay safe online. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291. . Data not working. Click the big on/off icon to connect. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. So I’ve gone in. ) Below are workarounds for when Child Safe & Virus does not or cannot be turned off. org. Check that childsafe is enabled on your Virgin Media account. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Child safe is not working. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. o. Changing Virgin Media Web Safe Settings on a Mobil. The service status page is now working, with the following message. SpeedSolved: It seems like Web Safe controls are preventing me from using the internet. shows connected to Virgin Media Business. Networking and WiFi. Virgin Media; My Virgin Media; Shop; Help;. Hi . It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Introducing 1. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. We recommend keeping Virus Safe on. Then, open your browser in Windows again to see if the connection is fixed. Chatter and natter. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. My Virgin Media. Post Reply Preview Exit Preview. At least 30Mbps download speeds in every room or £100 one-off credit. -- Child Safe not working in Security matters 41 minutes ago; Child safe not working in Security matters 6 hours ago; Child Safe Not Working in Security matters Sunday; Web safe not working when enabled in Security matters Sunday; Child Safe show is off but it's on and can't change it. Please help me resolve this. 100 nslookup protonvpn. Manage Your Account. 168. Virgin Media's DNS servers don't seem. Security matters. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Log in to your Virgin Media account using your email address and password. Phone. refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. Introducing 1. Networking and WiFi. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. im currently using an iPhone X pro. If the AS Name does not contain Virgin Media then:. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. The info to report to VM was given above. Here you’ll find all the help you need for Virgin Media related problems and issues. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. timn48. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Was working last night, woke up this morning to no internet. Account settings. 8. Regards. 1. . What do the colours mean? Yellow. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. . Reply. 9. The following example shows an AS Name of Virgin Media: If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. I was in. This has been working for ages without any issues. Abdelmonem. com (connection reset error). Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message. in Security matters 12-10-2023 No there is not; technically not possible. Please help me resolve this. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMy Virgin Media, making managing your account easier with all your information in one place. " This has been the same for 3 days now. Select “Advanced Settings” and confirm you want to see them by clicking “Yes. Once logged in, select ‘My apps’ tab’. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. 8. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. I tried to check the AS name as advised on the forum , here is what I found. Manage Your Account. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 1). For more tips on how to keep your kids safe online, visit Internet Matters. VPNs we tested to unblock various forbidden resources. Virgin TV 360. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't. 220. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). for all devices. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. Go to My Apps. Whilst Virgin. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. 4. richard. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoHi there @Ceri1 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you've been having issues saving your Child safe settings. To fix this you’ll need to log in to your router and change a few settings. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. * Call costs may vary. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched. 4. The results of queries to the Virgin Media DNS server gave the following results. . I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. SpeedSign in to My Virgin Media a. Browse Virgin Media Virgin Media Community. Andrew_M2. ExpressVPN. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. Child safe is not working. Child safe is switched on but has stopped blocking adult sites (it used to). So there is a list of the following possibilities: 1) Blocked IP . Further exclusions & legal stuff apply. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. on 03-09-2022 19:15. ”. Switched On Families. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. In order to look into this for you further, we'll send you a private message on here. SpeedQuickStart, set up and connections. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team.